Lightcraft Pte Ltd
Privacy Policy
Privacy Policy
This Privacy Policy (“Policy”) sets out the basis which Lightcraft Pte Ltd (“we“, “us“, or “our“) may collect, use, disclose or otherwise process Personal Data of customers (“you” or “your“), in accordance with the Personal Data Protection Act (“PDPA“). This online Privacy Policy applies only to information collected through our website and not information collected offline.
Please take a moment to read this Privacy Policy before submitting any information requested by us, or signing up for any goods or services offered by us, so that you are aware of and understand purposes for which we collect, use and disclose your Personal Data.
From time to time, we may review and update this Privacy Policy to ensure that it is consistent with any changes in legal requirements. We encouraged you to check this web page and our websites from time to time for any updated versions of this Privacy Policy that is posted and date stamped so that you are aware of when the Privacy Policy was last updated.
CONSENT
By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy
WHAT INFORMATION IS COLLECTED.
We collect the Personally Identifiable Information you choose to enter on various pages of our site, or that you may choose to give us in some other way (such as by email, physical mail, or by telephone). For example, you will be asked to provide Personally Identifiable Information when you access or register for access to certain portions of our site or sign up for newsletters or mailings. The categories of Personally Identifiable Information we collect are your first and last name, e-mail address and telephone number, but you may choose to include more personally identifiable information when you use certain services on our site. You can choose not to provide certain information, but you may not be able to take advantage of our services and features. You may, however, visit our site anonymously.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
Generally, we may collect your Personal Data through the following ways:
- when you access our website or perform an online transaction;
- when you register an account from us;
- when you purchase an item from us;
- when you respond to our request for additional Personal Data;
- when you request that we contact you;
- when you ask to be included in an email or other mailing list;
- when you respond to our initiatives or promotions;
- when you submit your Personal Data to us for any other reason; and
- when you browse our website, you generally do so anonymously, but please see below on “USE OF COOKIES”
PURPOSES FOR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA.
We may collect, use, disclose and/or retain your Personal Data for the following purposes;
- to provide you with industrial relations related services;
- to assist you with your enquiries;
- to process your payment for your purchases, deliveries and installation services;
- to improve customer service, such as resolving complaints and handling requests and enquiries;
- to conduct research, surveys and interviews;
- to keep you updated on our sales, promotions or events; and
- to comply with applicable laws and regulations.
MARKETING / OPTIONAL PURPOSES
Time to time, we may contact you via mail, electronic mail, telephone (call or SMS-text), facsimile or social media platforms, to inform you about our promotions, services and events that we think you may be of interest to you.
You can let us know at any time if you no longer wish to receive marketing materials (by informing us through email at esupport@lightcraft.com.sg) and we will remove your details from our direct marketing database.
AUTOMATIC INFORMATION:
When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site. Information about your usage and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views and traffic to and from our website.
COOKIES:
Cookies are pieces of information that are transferred to your computer from a web server. We use cookies to store visitor preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site and to customize Web page content based on visitors browser type or other information that the visitor sends. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or you can change your settings to refuse to accept cookies.
Like most website, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting our customer service from our retail showroom.
WHO HAS ACCESS TO THE INFORMATION.
Information about our users is important to us. No private information will be disclosed to unrelated entities unless required by law. However, this excludes trusted third parties engaged by us in our website or business operations (ie: web developers and courier services).
METHODS WE USE TO PROTECT YOUR INFORMATION.
The privacy and protection of your information is important to us. We follow Data Protection Guidelines to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
ACCURACY OF YOUR PERSONAL DATA.
We take all reasonable measures to ensure that your Personal Data remains accurate, complete and up-to-date. You may also keep us informed when there are any updates to your Personal Data by contacting us directly.
WITHDRAWAL OF CONSENT.
If you wish to withdraw your consent to any use or disclosure of your Personal Data as set out in this Personal Data Protection Policy, you may contact our Data Protection Officer via email at: esupport@lightcraft.com.sg
THIRD-PARTY SITES
Our website may contain links to other websites operated by third parties independent of the Organisation. We are not responsible for the privacy practices of such websites operated by third-parties even though it is linked to our website(s).
HOW YOU CAN ACCESS YOUR INFORMATION.
You can request access to all your personally identifiable information maintained by us by sending an email to us at the address listed below. Upon request we offer you the ability to have inaccuracies corrected in your personally identifiable information. You can have this information corrected by sending us an email at: esupport@lightcraft.com.sg.
CHANGES TO PRIVACY POLICY.
If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.
CONTACTING US.
If you have any questions or complaints relating to the use or disclosure of your Personal Data, or if you wish to know more about our data protection policies and practices, please contact our Data Protection Officer via email at:esupport@lightcraft.com.sg.
EFFECTIVE DATE.
This Privacy Policy is effective as of 22nd May 2018.
LAST UPDATE.
17 FEBRUARY 2025